Refund & Cancellation Policy

1. Overview

All RetailSaaS subscriptions are prepaid on a monthly basis in Bangladeshi Taka (BDT). When you subscribe or renew, you pay in advance for the upcoming billing period. If a refund is approved, it will be prorated to the number of unused days remaining in your current billing period at the time the refund is processed.

2. Cancellation

You may cancel your subscription at any time with no cancellation fee. To cancel:

1. Log in to your RetailSaaS account.
2. Go to Dashboard → Billing → Cancel Subscription.
3. Confirm the cancellation when prompted.

Your access to all paid features will continue until the end of the current billing period. After that date your account will revert to the Free plan. No data is deleted automatically on cancellation — you retain full access to your data on the Free plan and may export it at any time.

3. Refund Eligibility

You may be eligible for a full or partial refund in the following circumstances:

• 7-day satisfaction guarantee. If you are not satisfied with the Service, you may request a full refund within 7 calendar days of your first paid payment. This applies to new subscriptions only (not renewals).
• Technical issues preventing use. If a verified technical fault on our end rendered the platform substantially unusable for an extended period, we will issue a prorated credit or refund for the affected days upon investigation.
• Duplicate charges. If you were charged more than once for the same billing period due to a payment processing error, the duplicate amount will be refunded in full within 5 business days of our confirmation.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Partial months used beyond the 7-day satisfaction window. Once the 7-day period has passed, the subscription fee for that billing cycle is non-refundable.
• Voluntary cancellations made after the 7-day satisfaction window has elapsed.
• Accounts on the Free (demo) plan. The Free plan carries no charge and therefore no refund is applicable.
• Fees charged for add-ons, SMS credits, or third-party integrations (bKash, Nagad, SSL Wireless) that have already been consumed or passed through to the provider.

5. How to Request a Refund

To request a refund, email our billing team at billing@retailsaas.app with the following information:

• Your registered email address and business name.
• Your order or invoice ID (found in Dashboard → Billing → Invoices).
• The reason for your refund request.
• Any supporting screenshots or error details (for technical issues).

6. Subscription Changes

• Upgrades. When you upgrade to a higher-tier plan mid-cycle, the price difference is prorated immediately and charged to your payment method on file. Your new plan features are activated instantly.
• Downgrades. When you downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. You retain access to your current plan's features until then. No partial refund is issued for the remaining days on the higher-tier plan.

7. Contact

For any questions about this policy or your specific situation, please reach out to our billing team: