Terms of Service

1. Acceptance of Terms

By accessing or using the RetailSaaS platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a business or organisation, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use the Service.

2. Description of Service

RetailSaaS is a cloud-based retail management platform providing point-of-sale (POS), inventory management, sales analytics, customer relationship management, and integrated BDT payment processing for businesses operating in Bangladesh and internationally. The Service is provided on a subscription basis as further described in Section 4.

3. Account Registration

To use the Service you must create an account by providing accurate and complete information including your legal name, business name, and a valid email address. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately at support@retailsaas.app of any unauthorised access.
• Ensuring that all staff accounts you create comply with these Terms.

You must be at least 18 years old and legally capable of entering into binding contracts under the laws of Bangladesh to register for the Service.

4. Subscription & Billing

RetailSaaS offers the following subscription tiers, priced in Bangladeshi Taka (BDT):

• Free trial. Paid plans include a 14-day free trial. No credit card is required to start a trial. At the end of the trial period your subscription will automatically commence unless you downgrade to the Free plan.
• Auto-renewal. Subscriptions renew automatically each calendar month on the anniversary of your start date. You authorise RetailSaaS to charge the applicable BDT amount to your payment method on file on each renewal date.
• Cancellation. You may cancel or downgrade your subscription at any time from Account Settings. Cancellation takes effect at the end of the current billing period; no partial-month refunds are issued unless required by applicable law.
• Taxes. All prices are exclusive of VAT and any other taxes imposed by the National Board of Revenue (NBR) of Bangladesh. You are responsible for remitting applicable taxes.
• Payment methods. We accept bKash, Nagad, SSL Wireless, and major debit/credit cards. All transactions are processed in BDT.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, including those of Bangladesh.
• Process transactions for illegal goods or services.
• Reverse-engineer, decompile, or attempt to extract the source code of the platform.
• Introduce malicious code, conduct denial-of-service attacks, or scrape data at scale.
• Resell or sublicense access to the Service without our express written consent.
• Impersonate another person or entity.

We reserve the right to suspend or terminate accounts found to be in violation of this section without prior notice.

6. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service you consent to the collection and use of your data as described in that policy. All business and transaction data you enter remains your property; RetailSaaS acts as a data processor on your behalf.

7. Intellectual Property

The Service, including all software, designs, trademarks, and documentation, is owned by RetailSaaS Ltd. and protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes. No other rights are granted.

Your business data, logos, and content remain your intellectual property. You grant RetailSaaS a limited licence to store, display, and process that content solely for the purpose of providing the Service.

8. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted availability.
• RetailSaaS's total aggregate liability arising from or related to these Terms shall not exceed the amount you paid for the Service in the three months preceding the claim.
• RetailSaaS shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits or lost data, even if advised of the possibility.

9. Termination

Either party may terminate these Terms at any time. You may do so by cancelling your subscription and deleting your account. RetailSaaS may suspend or terminate your access immediately for breach of these Terms, non-payment, or if required by law. Upon termination, your right to use the Service ceases. You may export your data for 30 days following termination, after which it will be deleted in accordance with our Privacy Policy.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh. Nothing in this section limits any statutory consumer rights you may have under applicable Bangladeshi law.

11. Contact

For questions about these Terms, please contact us: